Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation and payment. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

Where do you ship to and what are the costs?

We currently offer international shipping to most countries. Shipping costs are calculated at checkout based on your delivery address and the weight of your items. Delivery times vary by destination.

Can I modify or cancel my order?

We are only able to modify or cancel an order if it has not yet entered the processing stage. Please contact us immediately at [email protected] with your order number. We cannot guarantee changes, but we will do our best to accommodate your request.

What is your return policy?

We offer a 30-day return policy from the date you receive your item(s). To be eligible for a return, items must be unworn, unwashed, in their original condition with all tags attached, and in the original packaging. Sale items are final sale and cannot be returned.

How do I start a return or exchange?

Please email our support team at [email protected] with your order number and the item(s) you wish to return or exchange. We will provide you with detailed instructions and a return authorization.

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original method of payment within 10 business days. Please note that shipping costs are non-refundable.

How can I find the right size for Tops, Skirts, or Jeans?

Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

What materials are your clothing made from?

We prioritize quality and comfort. Material composition (e.g., cotton, denim, polyester blends, etc.) is clearly listed in the description on each individual product page.

How do I care for my HiraethLune garments?

Care instructions are provided on the garment's label and are also summarized in the product description. Following these instructions will help maintain the quality and longevity of your item.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my personal and payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect all your personal data during transmission. We do not store your full payment card details on our servers.

I have a question not answered here. How can I get help?

Our dedicated customer support team is happy to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-related inquiries. We strive to respond to all emails within 24-48 business hours.