Privacy policy

Our Commitment to Your Privacy

At HiraethLune, we are dedicated to protecting your personal data and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website www.hiraethlune.com and purchase our products, including Tops, Skirts, and Jeans. Please read this policy carefully. By using our site, you agree to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and data collected automatically during your visit.

Personal Data You Provide:

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you place an order.
  • Transaction and Payment Data: Details about purchases you make. Please note, we do not store full credit card numbers. All payments are processed through secure, third-party payment gateways.
  • Communication Data: If you contact us for customer support via email, we collect your email address and the content of our correspondence.

Data Collected Automatically:

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website (e.g., pages viewed, time spent, products browsed). This may involve cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to inquiries, and provide support.
  • To improve our website, product offerings, and customer experience through analytics.
  • To prevent fraud and enhance the security of our services.
  • To comply with applicable legal and regulatory obligations.

We will not use your personal information for marketing communications unless you have explicitly opted in to receive such messages.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping carriers, and IT services. These partners are contractually obligated to protect your data.
  • Legal Requirements: If required to do so by law or in response to valid legal requests (e.g., court orders, government investigations).
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where necessary to provide an adequate level of protection.

5. Data Security and Retention

Security:

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), secure servers, and access controls.

Retention:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, update, or correct your data.
  • The right to request deletion of your personal data.
  • The right to restrict or object to certain processing activities.
  • The right to data portability.
  • The right to withdraw consent, where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any website you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]