Tracking order

Thank you for choosing HiraethLune. We are committed to providing a transparent and smooth shopping experience. Once your order is shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order is dispatched from our warehouse, you will receive a shipping confirmation email at the email address used during checkout. This email will contain your unique tracking number and the name of the carrier (e.g., USPS, DHL, FedEx).
  2. Use Our Recommended Tracker: For the most reliable and universal tracking, we recommend using the following third-party service. It aggregates data from hundreds of carriers worldwide.

Track with 17Track

17Track is a comprehensive global package tracking platform. Here's how to use it:

  • Visit the website: https://www.17track.net/en .
  • Paste your tracking number into the search bar on the main page.
  • Click "Track" or press Enter. The site will automatically detect the carrier and display the detailed progress of your shipment.

You can also download the 17Track mobile app for notifications on the go.

  1. Track Directly with the Carrier: Alternatively, you can visit the official website of the shipping carrier mentioned in your email and enter the tracking number there for carrier-specific details.

What Your Tracking Status Means

  • Label Created: We have prepared your order, and the shipping carrier has been notified.
  • In Transit: Your package is on its way through the carrier's network.
  • Out for Delivery: Your package is on the delivery vehicle and will be delivered that day.
  • Delivered: The package has been delivered to the provided address.

Please note that tracking information may take 24-48 hours to update after the initial scan by the carrier.

Need Further Assistance?

If your tracking information has not updated for an extended period (over 5 business days), or if the status shows "Delivered" but you have not received your package, please contact our support team. We are here to help investigate the situation for you.

For any questions regarding your order or shipment, please email us at [email protected]. Please include your order number and tracking number for faster service.